With more than 15 years' experience in project, risk and funding management in the public sector with the NHS and local government and in the private and the not for profit sectors, Louise Brent brings a wealth of experience to her job as Individual Funding Request (IFR) Team Manager in the Clinical Services directorate at NEL CSU.
The IFR team supports clinical commissioning groups to make decisions on requests for treatments for individual patients from clinicians that either require prior approval against an existing policy or aren't generally funded, such as rare and unusual conditions.
NEL CSU deals with around 5000 IFRs on behalf of our clients each year. Louise manages the relationship between CCG customers and clinical providers, supporting them around this sensitive area of decision making by helping them find commissioning solutions, while at the same time supporting her team providing the service.
"The work is extremely varied and interesting and it changes all the time. For instance there are always requests for new treatments that need researching and weighing up against the principles within which we work," Louise says.
"For me, IFR provides an important link between difficult commissioning decisions and the experience of individual patients, making our work really interesting. We can add a lot of value because we see themes emerging across London and Anglia CCGs for whom we provide an IFR service. The work is demanding but the team of 17 people is fun.
"I find being part of an ambitious and evolving CSU a really interesting place to work," she says.