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London digital mental wellbeing service

One million Londoners experience mental ill health each year. Out of those, 75 per cent with low level symptoms do not receive any form of treatment. Many, without timely help, may go on to develop a more serious issue. The Good Thinking digital wellbeing service reaches out to help them understand their needs and access services.

We provided a full programme management function, including budget management, procurement and contracting, operational modelling and stakeholder engagement. We developed policies to support the programme (clinical governance, information governance, online safety and successfully managed stakeholders, including PHE, the Healthy London Partnership, the London Mayor’s office, the Office of London CCGs and London Councils.

 Data highlights from 1 Nov 17-21 Aug 18

  • 8,248 clicks to access self-help resources
  • 83,334 Londoners have visited Good-Thinking
  • 76 per cent use a mobile to access the service

Work undertaken to explore the ROI of the programme suggests direct and indirect cost savings in excess of £24million. Of those that have sought and completed help from our formal apps partnerships, we have also observed positive personal outcomes for users. For example, for those using and completing Bemindful course we have seen on average a 44 per cent reduction in feelings of depression and 40% reduction in anxiety levels.

2018-09-04T12:32:49+00:00 August 22nd, 2018|Case studies, Digital, News, news and views, NHS England, Transformation|