News

Non-clinical navigators can ease pressures in A&E


An innovative new service at Homerton University Hospital A&E has saved more than £320K a year according to expert modelling by NEL CSU’s Strategic Business Intelligence (SBI) team. Since February 2013, four non-clinical patient navigators (equivalent to two full time staff) have been helping educate patients visiting A&E about the appropriate use of health services and encouraging GP registration in an effort to reduce A&E demand. 

Economic modelling by our SBI team, contracted by City and Hackney Clinical Commissioning Group, determined there was an average net benefit of more than £160K a year for each full time navigator. The success of the programme and associated cost benefits has seen the CCG increase the number of navigators to five full time posts.  For more information read the full story on the HSJ website