We offer a comprehensive range of high quality services to manage our customers’ technological, business and digital requirements. Our range of services covers everything from infrastructure and network design planning and support and field service support through to a range of flexible service desk options.
We work with GPs, CCGs, ICSs and also the Police and Health and Justice sectors.
Through user forums and by monitoring metrics such as response and fix timescales, we ensure that we respond quickly to our customers’ feedback to improve our service.
We constantly evaluate advances in technology, help you plan and prepare for its impact and opportunities and make sure your infrastructure, networks and support services leverage these now.
Harnessing digital healthcare technology
Involving patients in their own care is critical for both outcomes and efficiencies. We can provide digital solutions offering patients simple ways to support their own wellbeing. We also engage with care providers helping maintain health and optimise interventions with app-led consultations, wearables, home-based sensors and videos.
Integrated care organisations need a joined up view of a patient’s health across settings. Our digital services can provide appropriately shared information, decision support tools and dynamic, real-time informed interaction between professionals.
Clinical system optimisation
Our service leads are working with customers to optimise both data quality and the use of clinical systems, ensuring best practice is shared. We undertake digital assessments and design and deliver improvement plans. We ensure practice staff have access to current information on clinical system upgrades and new functionality. The service is resourced by staff with both local knowledge and the expertise to deliver in primary care IT.
Investing in digital infrastructure can realise tangible savings. We support customers to work collaboratively using tools such as video conferencing, sharing of documents, and being able to access the same systems as home as in the office.
Many of our corporate clients are now collocated with other public sector or private organisations. To enable this, we have overcome the challenge of delivering N3 enabled network services in non NHS sites.
We also offer a variety of tools and tailored solutions designed to provide the information customers need, when they need it and in the format they want.
Changes to GP contracts, new systems, data sharing and an increasing and ageing population, together with changing demographics, have all affected primary care. More than ever, GP practices require high quality infrastructures and support if they are to deliver safe, high quality patient care with the best outcomes.
We have empowered clinicians to access digital systems from remote locations, home and at the point of care. We have developed data analysis systems giving GPs the tools required to identify trends and patients at risk and to deliver high quality primary care within their communities. And we can provide service desk support 24 hours a day, seven days a week for practices offering extended opening hours.
Digital transformation and solutions
Our team of experts can help you with:
- User-driven digital design – putting the user at the heart of everything we do
- Website and intranet – hosting, development and management
- Website support
- Digital consultancy – finding out the best ways to use digital to transform the way you work in line with your local digital strategy
- Reviewing and developing your digital offer to meet the changing needs of the healthcare environment
New care models
We work with a number of emerging ICSs and multispecialty care organisations supporting the delivery of new models of care. These often involve significant change and transformation and we are committed to providing expert advice on how digital technology can both enable and be a driver for holistic, joined-up care, as well as for releasing efficiencies.
Digital Strategy services
All NHS organisations are required to produce a digital roadmap and align this with the national roadmap. We can provide a specialist service to ensure that yours is realistic, cost effective and supports the strategic health and social care objectives for local communities.
Health and Justice Information Service
Our Health and Justice Information Service is a national programme to upgrade the clinical IT system, SystmOne, in place within the Secure Residential Estate. This programme will bring the system up to date and in line with other clinical systems in use in the community.
The NEL HJIS team has been commissioned by NHS England to prepare for and deploy the upgraded system to improve patient care across the English Health and Justice secure and detained settings, which include:
- Adult Prisons,
- Young Offender Institutes (YOI),
- Immigration Removal Centres (IRC),
- Secure Training Centres (STC),
- And Secure Children’s Homes (SCH).