Clinical Services

Commissioning Complaints

Our team, led by an expert NHS complaints manager, provides full management of commissioning complaints and enquiries.


  • Dissemination, logging and monitoring of CCG commissioned complaints
  • Handling of elected representative enquiries making a commissioning complaint on behalf of a member of the public
  • Co-ordination and management of joint service complaints
  • Advice and guidance on complaints management policy and procedures and review of CCG policies and procedures
  • Implementation of best practice in complaint handling
  • Monthly complaints status reports, quarterly theme and trend reports, annual reports, and KO41a quarterley submissions for NHS Information Centre
  • Support to all appointed Investigating Officers
  • Complaints liaison with Ombudsman and other regulatory bodies
  • Complaint records held in line with retention guidelines and handle requests for information relating to complaints

 If you would like further information, please contact our Business Development team.