Provider Quality Assurance

Patient Safety

Our team is clinically led and provides a comprehensive service to manage all aspects of SIs for NHS commissioned providers.


  • Access and management of the DH SI database (STEIS)
  • Real time and weekly reporting of SI and Never Event alerts
  • Management of provider escalation and extension requests
  • Management of provider compliance with submission of final reports against the SI National Framework standards
  • Quality review and assurance of SI final reports with clinical specialist input
  • Facilitation of CCG SI panels to approve closure of serious incidents
  • Monthly provider overdue serious incident and quarterly serious incident trend reports